American Airlines’ attempt to strong-arm its customers into buying tickets directly backfired, sending its profits down nearly 50%
American Airlines is sorry, okay? After instituting a booking policy that rubbed many passengers the wrong way, the carrier has seen a dive in profits—and is now walking back the controversial strategy for fear of further hemorrhaging dollars. The world’s second-largest airline is basically standing outside annoyed travel agents’ windows with a boombox asking… Read More »